Essential Duties & Responsibilities

• Be the primary face and voice to our clients, and are responsible for keeping projects on schedule, implementing key configuration decisions.
• Diving deep into our clients’ business process requirements, crafting technology solutions that deliver value, solving process inefficiencies, and liasoning with our development team to create all-around fantastic solutions.
• Adept at navigating customers’ company politics to deliver successful outcomes.
• Being a brand steward that proudly and capably shows off our collective commitment to customer success
• Acting independently to keep ahead of your work load.
• Collaborating with your talented colleagues as a true partner.
• Creating new and better ways to deliver value to our clients.
• Be a storyteller, a mentor, a life-long learner, and a world-class note taker.

Specific Knowledge & Skills

• Minimum of 2+ years of Salesforce implementation & client-facing consulting experience is required.
• Minimum of 4+ years of Salesforce user or administrator experience is required.
• Minimum of 6+ years of professional experience is required.
• Minimum of 1 Salesforce Consultant-level Certification (Sales Cloud, Service Cloud, Community Cloud, Marketing Cloud, Pardot, Field Service Lightning, Nonprofit Cloud, or Platform Developer I) is required.
• Experience implementing solutions for 2+ unique Salesforce instances on Lightning Experience is required.
• Database & system design experience is required.
• Project Management expertise is required, preferably in both Agile or Iterative project methodologies
• Strong written and verbal communication skills, with a proven ability to communicate to different audiences such as executives, managers, end users, administrators, and developers is required.
• Experience and comfort operating in both team-oriented and individual contributor settings is required.
• Experience effectively managing multiple engagements, clients, and deadlines at the same time is required.
• An ability to act proactively and with a keen detail-oriented eye for task management, work back plans, and compartmentalizing work so as to maintain sufficient accountability to colleagues and clients is required.
• A Bachelors Degree is required.
• A passion for Salesforce is required.

Bonus Points if You…

• Have operational experience in channel sales, field sales, inside sales, sales operations, marketing operations, digital marketing, customer service, customer support, field service, or account management is a plus.
• Field Service Lightning, Salesforce CPQ, Marketing Cloud, and/or Pardot implementation experience is a plus.
• Salesforce solution design experience is a plus.
• Salesforce object schema / system architecture fluency is a plus.
• Experience creating Salesforce technical requirements specifications for custom development is a plus.
• Salesforce training / user enablement experience is a plus.
• Experience leading or participating in business process reengineering (BPR) or requirements gathering activities is a plus.

Job Type: Full-time

Salary: $63,000.00 to $93,000.00 / year based on experience.